Shipping Policy
Effective from: January 17, 2025
At SparkleGem, we are committed to providing fast and reliable shipping to our customers. This Shipping Policy outlines the process, methods, and conditions related to shipping for all orders placed through our website. By placing an order, you agree to the following terms:
1. Shipping Methods
We offer several shipping options to meet your needs, including standard and expedited shipping methods. During checkout, you will be able to select the shipping option that best fits your preference. Our available shipping methods include:
- Standard Shipping: Estimated delivery time is 5-7 business days within the United States.
- Expedited Shipping: Estimated delivery time is 2-3 business days within the United States.
- International Shipping: Delivery time for international orders may vary based on your location. We partner with trusted international carriers to ensure safe and timely delivery.
Shipping times are estimates and may vary depending on factors such as product availability, shipping address, and the carrier’s performance.
2. Shipping Costs
Shipping costs are calculated based on the size of your order and the destination. During checkout, you will be provided with a detailed breakdown of your shipping charges. We offer free standard shipping for orders over a specific value, which will be indicated during checkout.
Note: Shipping fees are non-refundable unless the order is returned due to a shipping error or a defective product.
3. Order Processing Time
- All orders are processed within 2-5 business days of receiving your order.
- Orders are not shipped or delivered on weekends or holidays.
- If your order is placed during a promotional period or holiday, processing times may be longer, and we appreciate your patience.
4. Tracking Your Order
Once your order has been processed and shipped, you will receive an email notification with a tracking number and a link to track your order online. Please allow 24-48 hours for the tracking information to update.
5. Shipping Restrictions
- Domestic Shipping: We ship within the United States, including Alaska and Hawaii.
- International Shipping: We offer international shipping to selected countries. Additional customs duties, taxes, or fees may be imposed by the destination country, and the customer is responsible for these charges.
- P.O. Box: We can ship to P.O. Boxes using USPS. Please ensure that the address is correct before submitting your order.
6. Delivery Issues
While we make every effort to ensure prompt delivery, we are not responsible for delays caused by third-party carriers or external factors, such as weather conditions or customs delays for international shipments.
If you encounter any issues with delivery, such as missing or damaged items, please contact us at info@sparklegemm.com within 7 days of receiving your order. We will assist you in resolving the issue.
7. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details. If you notice an error in your shipping address, please contact us immediately at info@sparklegemm.com to request corrections before your order is shipped.
8. Lost or Stolen Packages
SparkleGem is not responsible for lost or stolen packages once they have been delivered to the address provided by the customer. If your tracking information shows that the package was delivered but you have not received it, please contact the carrier to investigate further.
9. International Orders
- For international shipments, please note that customs duties, taxes, and other fees may apply upon arrival in your country. These fees are the responsibility of the customer and are not covered by SparkleGem.
- Delivery times for international orders may vary depending on customs processing and local postal services.
10. Returns Due to Shipping Errors
In the event that you receive a wrong or defective product, please refer to our Refund and Returns Policy for instructions on returning the item and receiving a full refund or replacement. We will cover the cost of return shipping for items that were sent in error or arrived damaged.
11. Customer Service
If you have any questions or concerns about shipping, please contact our customer service team:
Email: info@sparklegemm.com
Phone: 248 – 359 – 3286
Address: 14 Stony Run Stevens, Pennsylvania
Website: sparklegemm.com
