Sales Policy

Effective from: January 17, 2025

At SparkleGem, we are dedicated to offering our customers high-quality jewelry and exceptional service. This Sales Policy outlines the terms and conditions for making purchases from our website. By placing an order with us, you agree to the following terms:

Product Availability

All products displayed on our website are subject to availability. We strive to ensure our inventory is accurate and up-to-date, but occasionally, an item may be out of stock or unavailable. In such cases, we will notify you promptly and offer alternatives, or we may cancel the order if no other options are available.

Pricing and Payment

  • Prices: All prices listed on our website are in USD (United States Dollars) and are inclusive of applicable taxes, unless otherwise stated.
  • Currency: If you are shopping from outside the United States, your payment will be processed in USD, and your bank or payment provider may convert the amount into your local currency.
  • Payment Methods: We accept a variety of secure payment methods, including:
    • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
    • PayPal
    • Other payment methods as available at checkout
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with your order details. Please review the information carefully to ensure it is correct.

Order Processing and Shipping

  • Processing Time: Orders are processed and shipped within 2-5 business days. This may vary during busy seasons or due to circumstances beyond our control.
  • Shipping Fees: Shipping costs will be calculated at checkout based on your location and the size of your order. We offer free standard shipping on orders over a certain value (details provided during checkout).
  • International Orders: For international orders, customers are responsible for any additional customs duties, taxes, or fees imposed by their country.

Sales and Discounts

From time to time, we may offer sales or discounts on selected products. These offers are subject to the following conditions:

  • Limited Time Offers: Sales and discounts may have expiration dates, and prices may return to their regular rates after the promotion ends.
  • Coupons and Promo Codes: If you have a valid coupon or promo code, you may apply it during checkout. Only one promo code can be used per order, unless otherwise stated.
  • Sale Items: Discounted or sale items are non-returnable unless they are defective or damaged upon arrival.

Customer Responsibility

  • Accurate Information: You are responsible for providing accurate and complete information when placing an order. We cannot be held responsible for any delays or issues resulting from incorrect address details.
  • Review Orders: Before finalizing your purchase, please review your order, including the item(s), quantity, price, and shipping address. Once an order is placed, it cannot be modified or canceled, but you may contact us immediately to request assistance if needed.

Promotional Email Consent

By placing an order, you agree to receive promotional emails from SparkleGem. You may unsubscribe from these emails at any time by following the unsubscribe link provided in the emails.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once the order is in the fulfillment or shipping stage, it cannot be canceled. If you need to cancel an order, please contact us as soon as possible at info@sparklegemm.com.

Gift Cards

Gift cards purchased from SparkleGem can be used for purchases on our website. Gift cards are non-refundable and cannot be redeemed for cash unless required by law.

Sales Tax

Sales tax is applied to all orders within the United States where applicable. The applicable tax rate will be calculated at checkout based on your shipping address.

Limitation of Liability

SparkleGem is not responsible for any damages or losses resulting from the use of our products, or for any issues arising from third-party services (e.g., payment processors or shipping carriers). Our liability is limited to the amount paid for the product in the event of a defect or issue.

Customer Service

If you have any questions regarding our products, orders, or sales policies, please don’t hesitate to contact our customer service team:

Email: info@sparklegemm.com
Phone: 248 – 359 – 3286
Address: 14 Stony Run Stevens, Pennsylvania
Website: sparklegemm.com