Payment Policy

Effective from: January 17, 2025

At SparkleGem, we strive to offer a seamless and secure payment process for all of our customers. This Payment Policy outlines the methods and terms for processing payments for orders placed through our website. By completing a purchase with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on sparklegemm.com:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Other Online Payment Methods: We may also accept additional payment methods based on location and availability, which will be listed during checkout.

2. Payment Authorization

  • All orders are subject to payment authorization before processing. Payment authorization is a process where the funds from your account are held for the order total to ensure that the payment method is valid and that the funds are available.
  • Once your payment has been authorized, you will receive an order confirmation email. Please note that this is not a guarantee that your order will be processed until payment is fully confirmed.

3. Payment Processing

  • Order Confirmation: Once your payment is processed and confirmed, an order confirmation email will be sent to you. This confirms that your order is being prepared for shipment. Please note that the confirmation email is not an acceptance of the order until payment has cleared.
  • Security: SparkleGem uses SSL (Secure Sockets Layer) technology to encrypt payment information. We take every precaution to ensure the safety and security of your personal and payment data.

4. Billing Information

When making a purchase, you must provide accurate billing information, including your full name, shipping address, billing address, and payment details. It is your responsibility to ensure that this information is correct to avoid delays or issues with processing your order.

5. Payment Errors

  • If a payment is declined or there is an issue with your payment method, we will notify you immediately and request that you provide an alternative payment method.
  • If payment cannot be processed, your order will be placed on hold, and we will attempt to contact you for resolution.
  • Currency: All transactions are processed in USD (United States Dollars), and any foreign transaction fees or currency conversion charges are the responsibility of the customer.

6. Fraud Prevention

  • Fraud Detection: We reserve the right to cancel or hold any order that we believe may be fraudulent. Orders that appear suspicious may undergo further verification to ensure the protection of our customers and business.
  • Verification: We may contact you to verify information regarding your order to prevent fraud or unauthorized purchases. Failure to respond to such verification requests may result in cancellation of your order.

7. Price Adjustments

  • Pricing Errors: In the event of a pricing error on the website, we reserve the right to cancel or modify the order. If you’ve already been charged for the product, we will issue a full refund.
  • Promotional Discounts: Any promotional discounts or codes applied during checkout are valid only under the terms specified in the promotion. We reserve the right to cancel or adjust discounts if the terms and conditions are not met.

8. Subscription Services (If Applicable)

If you subscribe to any subscription-based services or products, the payment for your subscription will be billed on a recurring basis as per the plan you selected. You may manage, modify, or cancel your subscription through your account on our website.

9. Refunds and Chargebacks

  • Refunds: If your order is eligible for a refund as per our Refund and Returns Policy, refunds will be processed to the original payment method used at the time of purchase.
  • Chargebacks: If you initiate a chargeback with your bank or credit card company, we may take appropriate action to dispute the chargeback. Please contact our customer service team first if you have any issues with your order.

10. Contact Information

If you have any questions or need assistance regarding payment, please feel free to contact us:

Email: info@sparklegemm.com
Phone: 248 – 359 – 3286
Address: 14 Stony Run Stevens, Pennsylvania
Website: sparklegemm.com